📞 +1 867 467 2486

Privacy Policy

Last Updated: March 16, 2026

Orbito LTD (“Orbito”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our transportation booking services through our website orbito.ca and related services.

Contact Information:
Orbito LTD
34 Crescent Rd, Toronto, ON M4W 1S9, Canada
Email: info@orbito.ca
Phone: +1 867 467 2486

1. Information We Collect

1.1 Personal Information

When you book a ride or register as a driver, we collect:

  • Contact Information: Full name, email address, phone number
  • Location Data: Pickup and drop-off addresses
  • Payment Information: Credit card details (processed securely through Stripe)
  • Trip Details: Date, time, vehicle preferences, special requests

1.2 Driver Information

For driver registration, we additionally collect:

  • Date of birth and residential address
  • Driver’s license number and expiry date
  • HST/Business number (if applicable)
  • Vehicle information (make, model, year, color, license plate)
  • Profile photo and document uploads (license, vehicle registration, insurance)
  • Work permit documentation (if applicable)

1.3 Automatically Collected Information

  • IP address and browser type
  • Device information
  • Cookies and similar tracking technologies
  • Website usage data and analytics

2. How We Use Your Information

We use the collected information to:

  • Process and manage your ride bookings
  • Match you with available drivers
  • Process payments through our secure payment provider (Stripe)
  • Send booking confirmations and trip updates via email
  • Communicate with you about your reservations
  • Verify driver credentials and maintain safety standards
  • Improve our services and user experience
  • Comply with legal obligations
  • Prevent fraud and ensure platform security

3. Information Sharing and Disclosure

We may share your information with:

3.1 Service Providers

  • Drivers: Your name, phone number, and trip details are shared with assigned drivers to complete your booking
  • Payment Processors: Stripe processes all payments securely
  • Email Services: For sending booking confirmations and notifications

3.2 Legal Requirements

We may disclose information when required by law, court order, or government request, or to protect our rights, privacy, safety, or property.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Security

We implement appropriate security measures to protect your personal information:

  • SSL/TLS encryption for all data transmission
  • Secure payment processing through PCI-compliant Stripe
  • Restricted access to personal information
  • Regular security assessments and updates
  • Secure storage of driver documents

5. Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services to you
  • Comply with legal obligations
  • Resolve disputes and enforce agreements
  • Maintain business records as required by law

Booking records are retained for a minimum of 7 years for tax and legal purposes. You may request deletion of your account, subject to our legal retention requirements.

6. Your Rights (PIPEDA Compliance)

Under Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:

  • Access: Request a copy of your personal information
  • Correction: Request correction of inaccurate information
  • Withdrawal of Consent: Withdraw consent for certain data processing
  • Deletion: Request deletion of your personal information (subject to legal requirements)
  • Complaint: File a complaint with the Office of the Privacy Commissioner of Canada

To exercise these rights, contact us at info@orbito.ca

7. Cookies and Tracking

We use cookies and similar technologies to:

  • Remember your preferences
  • Analyze website traffic and usage
  • Improve our services
  • Process bookings efficiently

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

8. Third-Party Services

Our website integrates with third-party services:

These services have their own privacy policies governing their use of your data.

9. Children’s Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us immediately.

10. International Data Transfers

Your information may be processed and stored in Canada and other countries where our service providers operate. We ensure appropriate safeguards are in place for any international data transfers.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website with an updated “Last Updated” date. Your continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Orbito LTD
34 Crescent Rd, Toronto, ON M4W 1S9, Canada
Email: info@orbito.ca
Phone: +1 867 467 2486

For privacy-related complaints, you may also contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca